Frequently Asked Questions
Everything you need to know about our industrial equipment and services.
How do you handle shipping for heavy industrial equipment?
We ship using specialized freight carriers. Most large items are delivered via flatbed or box truck with lift-gate service available for select models to ensure safe unloading at your facility.
Do your products come with a warranty?
Yes, all TMG Industrial products are covered by a standard one-year manufacturer's warranty that protects against defects in materials and workmanship under normal use.
Can I purchase replacement parts for my machinery?
Absolutely. We maintain a comprehensive inventory of spare parts for all our equipment. You can contact our support team directly to identify and order the specific components you need.
What is your return policy for large-scale items?
Unused items in their original packaging can be returned within 30 days of delivery. Please note that due to the size of our products, return shipping costs and restocking fees may apply.
Are assembly manuals and technical support available?
Every product includes a detailed assembly manual. Additionally, our technical support team is available via phone or email to assist you with setup, operation, or troubleshooting.
What payment methods do you accept for commercial orders?
We accept all major credit cards, PayPal, and wire transfers. For established commercial accounts and large fleet purchases, we also offer financing options through our third-party partners.